Help & Support
Orders
Who do I contact about an order or product?
If you have a question about an order, product, or the Hug Fight shop, get in touch.
Please include your order number when asking about an existing order.
We usually reply within 1–2 business days.
Can I cancel or change my order?
Possibly.
Items shipped directly by Hug Fight may be changed or canceled before they ship.
Made-to-order items may enter production shortly after an order is placed. Once production begins, changes and cancellations may no longer be possible.
Get in touch as soon as possible with your order number and the requested change.
Can I return an item?
Return eligibility depends on the product.
Unused items shipped directly by Hug Fight may generally be returned within 30 days of delivery, unless the product page says otherwise. Please contact us before sending anything back.
Made-to-order merchandise generally cannot be returned for a change of mind, personal preference, or an incorrect size selection.
If an item arrives damaged, misprinted, or incorrect, contact us within 14 days of delivery.
See our Refund Policy for full details.
Can I exchange a made-to-order item for a different size?
Made-to-order apparel and other printed products are produced specifically for your order, so size exchanges are generally not available.
Please review the product description and sizing information before ordering.
If you receive the wrong item or size, or your item arrives damaged or misprinted, contact us within 14 days of delivery so we can help.
Are all Hug Fight products made to order?
No.
Some merchandise, including apparel, is made to order and shipped by our fulfillment partner, Printful.
Other items, including sticker packs, may be packed and shipped directly by Hug Fight.
Orders containing items from different fulfillment sources may arrive separately.
Shipping
How long does it take for my order to ship?
Items shipped directly by Hug Fight are generally prepared within 2–5 business days.
Made-to-order merchandise requires production before it ships. Production time varies by product and order volume. Please review any estimates provided on the product page or during checkout.
Preparation and production time are separate from carrier transit time.
When tracking is available, you will receive a shipping confirmation email with a tracking link.
Why did my order arrive in multiple packages?
Some items ship directly from Hug Fight and others ship from our fulfillment partner.
They may arrive on different days, with separate tracking numbers.
Do you ship internationally?
Not at this time. The Hug Fight shop currently ships within the United States only.
Available shipping options and rates are shown at checkout.
Can I change my shipping address?
Get in touch as soon as possible with your order number and the corrected address.
We will do our best to help, but changes may not be possible once an item enters production or ships.
Please double-check your shipping address before placing your order.
What if my order arrives damaged, misprinted, or incorrect?
Contact us within 14 days of delivery. Please include:
- Your order number
- A brief description of the issue
- Clear photos of the item and packaging when possible
We will review the issue and help determine the appropriate next step. Please do not send the item back unless we ask you to.
See our Refund Policy for more information.
Tracking
How do I track my order?
When tracking is available, you will receive a shipping confirmation email with a tracking link.
Items shipped separately may have separate tracking emails.
If you cannot find the email, check your spam or junk folder.
Why hasn’t my tracking updated?
Tracking may take 24–48 hours to update after a label is created or a package is transferred to the carrier.
If tracking has not changed for several business days, get in touch with your order number and we will help look into it.
My tracking says “Delivered,” but I don’t have my package. What should I do?
Carriers sometimes mark packages as delivered before they arrive. First:
- Check your mailbox, porch, and other delivery locations
- Check with other members of your household and nearby neighbors when appropriate
- Confirm the shipping address on your order
- Contact the carrier for delivery information
If the package still has not appeared after a couple of business days, get in touch with your order number and we will help look into it.
Still have a question?
Couldn’t find what you were looking for?
Send us a message. Include your order number if you are asking about an existing order.
For more information, see our Shipping Policy and Refund Policy.