Shipping policy
Where We Ship
The Hug Fight shop currently ships within the United States only. We do not offer international shipping at this time.
Available shipping options and rates are shown at checkout.
Preparation and Production
Some items are packed and shipped directly by Hug Fight. Others are made to order and shipped by our fulfillment partner, Printful.
Items shipped directly by Hug Fight are generally prepared within 2–5 business days.
Made-to-order merchandise requires production before it ships. Production time varies by product and order volume. Please review any estimates provided on the product page or during checkout.
Preparation and production time are separate from carrier transit time.
Shipping Rates and Delivery
Shipping charges and available delivery methods are displayed at checkout. Please review them before placing your order.
Delivery estimates depend on the item, fulfillment location, carrier, and destination. Estimates are not guaranteed arrival dates.
Production delays, holidays, weather, and carrier disruptions may affect timing.
Separate Packages
Orders containing items from different fulfillment sources may ship separately and arrive on different days.
You may receive more than one tracking number for a single order.
Order Tracking
When tracking is available, you will receive a shipping confirmation email with a tracking link.
Tracking information may take 24–48 hours to update after a shipping label is created or the package is transferred to the carrier.
If tracking has not changed for several business days, get in touch with your order number and we will help look into it.
Shipping Addresses
Please provide a complete and accurate shipping address and review it before placing your order.
If you notice an error, get in touch as soon as possible with your order number and the corrected address.
We will do our best to help, but an address may not be changeable once an item enters production or ships.
An incorrect or incomplete address may cause delays or prevent delivery.
Damaged, Misprinted, or Incorrect Items
If an item arrives damaged, misprinted, or incorrect, please contact us within 14 days of delivery.
Please include:
- Your order number
- A brief description of the issue
- Clear photos of the item and packaging when possible
We will review the issue and help determine the appropriate next step. Please do not send the item back unless we ask you to.
See our Refund Policy for more information.
Lost or Missing Packages
If tracking shows your order as delivered but you have not received it, please:
- Check your mailbox, porch, and other delivery locations
- Check with other members of your household and nearby neighbors when appropriate
- Confirm the shipping address on your order
- Contact the carrier for delivery information
Carriers sometimes mark packages as delivered before they arrive. If the package still has not appeared after a couple of business days, get in touch with your order number and we will help look into it.
Order Changes and Cancellations
If you need to change or cancel an order, contact us as soon as possible with your order number and the requested change.
Items shipped directly by Hug Fight may be changed or canceled before they ship. Made-to-order items may enter production shortly after an order is placed.
Once an item enters production or ships, changes and cancellations may no longer be possible.
Questions
For shipping questions, please use our contact form. Include your order number when asking about an existing order.